IT SUPPORT ENGINEER
Prefeitura Municipal de Ponta Grossa
Oct 2018 - Oct 2019
- ⚪ Created technical support tickets and solving various problems directly with customers in various locations in the city.
- ⚪ Provided personalized training for new customers, reducing frustration and improving satisfaction.
- ⚪ Resolved numerous technical issues on various systems and applications for customers and end users.
- ⚪ Prepared new equipment and mobile devices in accordance with the company's internal software policies and following security guidelines.
- ⚪ Acted as an intermediary between the relationship between the company and end customers, providing clarification to customers about new software or hardware available for use.